+91 91505 19998
Support Center
Delete your LenzKare account
LenzKare Optical & Eye Clinic · LenzKare app (Android, com.sd.lenzkare) · lenzkare.com
You can ask us to delete your account and the personal data linked to it, or only some of it. This page tells you how, what happens to your data and how long it takes. You do not need to be signed in.
How to delete your account
A. You can sign in (the app or the website)
Sign in, then use the form below with the phone number or email registered on your account.
B. You cannot sign in, or you removed the app
- Fill in the form below: your name, the phone number or email registered on your account, what to delete, and (if you like) why.
- We send a 6-digit code by SMS to that phone, or a confirmation link to that email.
- Enter the code or press Confirm in the email. Only then does your request reach us. This is how we make sure nobody else can delete your account.
C. Write to us
Email or call our Grievance Officer with your name, your registered phone number or email, and the words "delete my account". We will verify you before we act.
- Sujitha Vijay, Grievance Officer, LenzKare Optical & Eye Clinic
- Email: sujitha.vijay@lenzkare.com
- Phone: 9150519998
- Phone: +91 91505 19998 · Monday to Sunday, 9:30 AM – 9:30 PM
- Address: No 1, Thiruveethi Amman Koil St, Arumbakkam, Chennai 600106
What is deleted
When your request is completed we delete or anonymise:
- Your account: name, phone number, email, Google sign-in link, password and profile details. You can no longer sign in.
- Your saved addresses.
- Your saved prescriptions and saved power, uploaded prescription photos, and the name and phone on your eye test prescriptions. The family members on your account.
- Your wishlist, reminders and abandoned-cart records.
- App and push notification tokens, and the sign-in / push registration logs of your devices.
- Your marketing and notification preferences (consents).
What we keep, and for how long
| Kept | Why | For how long |
|---|---|---|
| Tax invoices and order records (invoice number, items, amounts, GST, and the name and address printed on the bill) | The GST law requires us to keep them. | Typically 8 years. After that, the name and address on the bills are removed too. |
| Payment records | Online payments are processed by Razorpay, which keeps its own payment records under its own policy and banking rules. We do not store your card or UPI details. | As Razorpay and the banks require. |
Kept bills no longer carry your phone number or email, and are not used for marketing.
How long it takes
We complete your request within 30 days of you confirming it, and tell you when it is done. Sign-in stops when the account is deleted.
Delete only some of your data
You do not have to delete your whole account. Choose one of these in the form below and the rest of your account stays:
- Only my saved prescriptions: saved power, uploaded prescription photos and the eye test prescriptions linked to you.
- Only my saved addresses: addresses saved in your account (addresses printed on past bills stay with those bills).